Shipping policy
Order Processing
At J&M Sneakers, we aim to process all orders within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer shipping to all 50 states within the U.S. Shipping charges for your order will be calculated and displayed at checkout based on your location and order size.
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Shipping fees vary based on the carrier and the delivery speed selected at checkout.
Shipping Carriers
We partner with trusted shipping carriers, such as:
- UPS
- FedEx
- USPS
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your order’s delivery status in real-time. Please note that it may take 24-48 hours for tracking information to update.
Delays and Issues
While we strive to ensure timely delivery, delays may occasionally occur due to unforeseen circumstances like weather conditions, carrier delays, or customs processes. If your order is significantly delayed, please contact us at contactus@jnmsneaker.com, and we will assist you.
Shipping to P.O. Boxes
We currently do not ship to P.O. Boxes or APO/FPO addresses.
Lost or Stolen Packages
J&M Sneakers is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the shipping carrier for further assistance.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.